This notice explains what i1bet does with your personal information, from the day you open an account to the point where the record is deleted. It covers this website, the Android app and the live chat desk that supports both, and it applies to anyone playing from Malaysia on any device.
The short version: i1bet collects what is needed to confirm who you are, move your money and keep the account secure. We do not sell that information, and we do not hand your name or phone number to outside advertisers. Everything below is the detail behind that sentence.
What i1bet records when you sign up
Registration asks for four things: your full name as it appears on your ID, a mobile number, an email address and a password. Nothing else is mandatory at that stage. Every other record is built up as you use the account, which is why an account a week old and an account a year old hold very different amounts of detail.
The cashier adds the transaction trail. When you deposit through Touch ’n Go eWallet, DuitNow, FPX Online Banking or a bank transfer, i1bet stores the amount, the wallet or bank reference and the time the funds landed. That trail is what lets a payment be matched to you rather than to a stranger with a similar name.
The lobby adds play history: which games you open, the stake on each round and how long a session runs. Support reads that history when a round is disputed, and the bonus team reads it to check turnover on the 220% welcome offer, which carries 14x wagering before a withdrawal is allowed.
| What we hold | Where it comes from | Why i1bet keeps it |
|---|---|---|
| Full name and ID number | You, at registration and at verification | Age check, identity match before a payout |
| Mobile number and email | You | Login codes, cashier notices, replies from support |
| Payment references | Touch ’n Go eWallet, DuitNow, FPX, bank transfer | Matching a deposit or a withdrawal to your account |
| Game and staking history | The lobby and the app | Dispute checks, bonus turnover, VIP tier progress |
| Device and connection data | Your browser or the app | Fraud screening and keeping the session stable |
Device data is the smallest category. Browser type, screen size, approximate region and the last few login attempts are kept for security screening, not for building an interest profile you never agreed to.
Verifying who you are before money moves
Malaysia’s Personal Data Protection Act 2010 sets the baseline for handling personal information, and payment rules sit on top of it. Both point the same way: an account holder has to be a real, identifiable adult before funds leave the platform.
That is why the first withdrawal triggers an identity check. i1bet accepts a National ID Card, a passport or a driving licence, uploaded through the secure area in your account or passed to live chat. A first review usually clears inside 6 hours, and nothing is paid out until it does.
The check exists to match three names: the one on the document, the one on the i1bet account and the one on the bank or e-wallet receiving the money. Where they differ, the payout is paused and support asks for an explanation before anything moves. Withdrawals start at RM100, and daily limits follow your account tier rather than the size of a single request.
Where your data sits and how it is guarded
Account records sit on servers reached over an encrypted connection, so the details you type are not readable in transit between your device and i1bet. Access inside the company is role-based: a chat agent can see your ticket history and your recent transactions, but not your full document set, and every lookup is written to an access log.
Payment credentials are the one thing we deliberately never hold. Wallet and bank details are entered inside the provider’s own flow, and i1bet receives a reference back rather than the credentials themselves. That leaves the sensitive part with the party that specialises in it.
No i1bet staff member will ask for your password or a one-time code over chat, phone or social media. If someone does, that request is not from us.
How long an i1bet record stays on file
An open account keeps its full history, because a deposit from five months ago can still be queried by a bank. Close the account and the identity and transaction records remain for the period that accounting and anti-fraud rules require, after which they are removed.
Not everything waits that long. Marketing preferences, abandoned registration details and lobby browsing data are deleted or reduced to anonymous counts far sooner. If you registered but never deposited, there is very little to keep in the first place.
Deletion requests are handled, but they cannot override a legal duty to retain a transaction record. Where a request cannot be granted in full, the reply says plainly which part is held back and which obligation keeps it there.
Who sees your details, and who never will
Sharing at i1bet is limited to what a working account genuinely needs:
- Payment partners. Touch ’n Go eWallet, DuitNow, FPX Online Banking and the receiving banks get the details required to move a deposit or a payout.
- Game providers. A studio receives a session token and a stake amount, not your name, phone number or address.
- Identity and anti-fraud checks, where a document has to be confirmed against a record.
- Service providers who run chat, hosting and analytics under a contract that limits them to that single task.
- Authorities, where a lawful order requires disclosure and the request has been reviewed before release.
The list of what does not happen is shorter and firmer. We do not sell personal data. We do not rent your number or email to outside advertisers. We do not publish player names, win screenshots or withdrawal amounts without written permission from the player.
Cookies, pixels and what they remember
Three kinds of cookie are used on this site. Strictly necessary cookies keep you signed in, hold your chosen currency in RM and remember a language setting. Without them the cashier does not work at all.
Analytics cookies count visits and show which pages fail to load on a mid-range Android phone. Advertising pixels are the third group, and they are the only ones you can switch off without breaking anything. The app behaves differently: it stores a session token in local storage instead of a cookie, and clearing app data signs you out.
You can remove cookies from your browser settings at any time. Sign out of the i1bet account first, so a live session is not left behind on a shared device.
The choices you have over your records
Every account holder can ask for a copy of what i1bet holds, correct a name or address, withdraw marketing consent, or request deletion where no retention duty applies. All four requests run through 24/7 live chat, where the privacy desk is a named option rather than something you have to describe.
Two habits keep the process quick. Ask from the account itself, since a request sent from an unregistered number cannot be verified. Then say plainly what you want: a copy, a correction or a deletion. Identity is confirmed before any record is released, for the same reason a withdrawal is checked.
Turning off marketing does not close the account. Transaction notices, security alerts and verification messages keep arriving, because those are part of running a cashier rather than promotion.
Keeping your login safe on your side
Most account takeovers begin with a reused password or a forwarded code, not a broken server. A few habits cover nearly all of it.
Use a password that appears nowhere else and let a manager generate it. Never forward a one-time code, even to somebody claiming to be from i1bet support. Sign out on a borrowed phone rather than just closing the tab.
If you play through the Android app, install version 3.4.9 from the official download on this site and check that the file is 58 MB before opening it. The app needs Android 8.0 or newer. An APK forwarded through a chat group is not our file, and it should not be installed.
When this notice changes
A new payment rail, a new game provider or a fresh app release can change what is collected and why. When that happens, the text on this page is updated rather than replaced by a separate document, so this address always carries the version currently in force.
Material changes are flagged in the cashier and by message to your registered contact. Continuing to use the account after a change means the updated terms apply. If a change does not sit well with you, the account can be closed and any remaining balance withdrawn subject to the usual verification.
Reaching the i1bet data team
Privacy questions, document uploads and deletion requests all run through live chat, open 24/7. Ask for the data protection contact and the conversation is escalated to the team that handles records, instead of being answered from a general script.
Have your account number ready and describe the record you mean, for example a deposit from a particular week or a document sent during verification. It shortens the search and cuts down the follow-up questions. Payment-related privacy requests go to the same desk, because the transaction record has to be located before a bank can be approached.
Quick answers on data requests
01 Can I deposit before sending my ID?
02 Does closing my account delete everything?
03 Do game studios see my name?
If this all reads the way you expected, you can register an i1bet account and the same rules apply from your first deposit, or go back to the i1bet home page and look around before deciding.