i1bet FAQ

Go to i1bet Register and fill in your mobile number, email address and preferred password. You will receive a one-time verification code by SMS. Enter the code, confirm you are 18 or older, and your account is ready. The whole process usually takes under two minutes.

No. i1bet allows one account per person, one per household address and one per device. Duplicate accounts will be suspended and any balance may be forfeited. If you have lost access to an existing account, contact live chat to recover it rather than registering again.

Click "Forgot Password" on the Login page and enter the mobile number registered to your account. A reset link will be sent by SMS. If you have also changed your mobile number, reach out via 24/7 live chat with your registered email and account details for manual verification.

The minimum single deposit is RM25. There is no maximum set for a single transaction, though your bank or e-wallet may impose its own daily limits. For the full deposit walkthrough, see the i1bet Deposit Guide.

Deposits made via DuitNow and FPX Online Banking typically clear within 3 minutes. Touch 'n Go eWallet transfers are usually instant. Bank Transfer may take slightly longer depending on your bank's processing schedule. If a deposit has not appeared after 15 minutes, contact live chat with your transaction receipt.

i1bet does not charge fees on deposits. Some banks or e-wallet providers may apply a small service charge on their end; check with your payment provider if you are unsure. The amount you deposit is the amount credited to your i1bet balance.

You need to submit one government-issued photo ID: a National ID Card (NID), a Passport or a Driving Licence. Upload clear, unobstructed photos of both sides through the account verification section. KYC review normally takes up to 6 hours. You only need to complete this once; your first withdrawal will be held until it is approved.

After KYC is cleared, withdrawals typically arrive within 9 minutes. The first ever withdrawal may take up to 1 hour while the team performs an additional security review. Withdrawals requested outside banking hours via Bank Transfer may take until the next business morning.

The wagering requirement is 14× the bonus amount. For example, if you receive RM200 in bonus funds, you need to wager a total of RM2,800 before you can withdraw winnings generated from that bonus. Wagers on slots, fishing games and live casino tables all count at full rate. The bonus is valid for 7 days from the date it is credited.

Yes. i1bet offers a 23% reload bonus on subsequent deposits. The same minimum deposit of RM25 applies. Additionally, all players receive a 1.6% daily cashback on net losses from the previous day, credited automatically every morning. VIP members receive higher cashback rates up to 2.8% at Diamond tier.

Yes. Each successful referral earns you RM10 once your friend completes their first deposit. There is no cap on the number of friends you can refer. Full details are on the i1bet Referral Bonus page.

RTP (Return to Player) is the theoretical percentage of wagered money a game returns to players over a large number of rounds. For example, Fortune Mouse by Pragmatic Play has an RTP of 97.6%, meaning it returns RM97.60 for every RM100 wagered on average over time. RTP figures are displayed on each game card in the lobby and are sourced from the respective game providers.

Because the i1bet APK is not distributed through the Google Play Store, Android requires you to allow installation from sources outside the official store. Go to Settings > Security > Install Unknown Apps, enable it for your browser or file manager, then run the APK. You can disable the setting again after installation. The APK is signed and safe to install. For the step-by-step guide, visit the i1bet App page.

Log in, go to Account > Responsible Gaming and choose your preferred tool: a daily, weekly or monthly deposit cap; a session time reminder; or a self-exclusion period of 30, 90 or 180 days. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. For independent support, visit the Responsible Gaming page.

The fastest way to reach the team is through 24/7 live chat, accessible from the bottom-right corner of any page when you are logged in. Live chat is staffed around the clock and handles account queries, payment issues and responsible gaming requests. There is no support email address; all contact goes through live chat.